EmployBridge and its brands - ResourceMFG, ProLogistix, ProDrivers, Select, RemX, and others - are joining forces with Bluecrew to deliver a better experience for you! 

You will now use the Bluecrew app to manage your work -  clock-in and clock-out, get paid, etc. -  and to easily find your next job assignment, all through the same app. 

What stays the same with Bluecrew?

None of the following will change for you by onboarding to Bluecrew:

• Your work assignment, schedule and wage
• W-2 status
• Overtime - earn 1.5x your wages when you work > 40 hours in 1 week.
• Benefits - you will maintain access to your American Worker Benefits.
• Sick Time accrual - accrue 1 hour for every 40 hours worked, current balance will stay with you.

What changes for me if I onboard to Bluecrew?

By onboarding to Bluecrew, you can now do everything in one place, including:

• You can use the Bluecrew app to manage your job assignment.
• Weekly paydays, every Friday
• Get paid even faster with On-Demand pay.
• Clocking in and clocking out - use the Bluecrew app.
• You earn extra perks with Bluecrew Rewards
• How to get help - use the Bluecrew app (click “Help” in the main menu)

‍

Frequently Asked Questions

Assignment

What happens to my current job assignment?  My wage and schedule?

Nothing will change with your current job assignment. Your schedule, wage, and job location will remain the same, but you will now clock in and out through the Bluecrew app. You’ll also be able to track your payroll details and have access to new rewards and perks.

What do I need to onboard to Bluecrew?

In order to onboard to Bluecrew, you’ll need to provide forms of identification to ensure you are eligible to work in the US (for the I-9 form).

• If you have a Passport or Permanent Resident Card (list A documents), we only need to see one document, otherwise we need two IDs that have not expired. 

• If you don't have a list A document, the two forms of ID we will need include one document of each list below:

List (1)

• Photo ID (below are the most common examples)

• Driver's license or government ID*
• Military card

AND

List (2)

•  A document that establishes employment authorization, like Social Security Card, Birth Certificate or Employment Authorization Document
• For additional details, please visit the USCIS I-9 Documents page (link here). 

What happens if my current job assignment ends soon?

You will still need to onboard with Bluecrew.  If your job assignment ends, you can easily find your next job assignment through the Bluecrew app without submitting a resume or going to another interview. Just review the open job assignments available near you and select the one that fits your needs. You can also contact your local branch to ask for open job assignments. 

How to find my next job assignment through Bluecrew?

Finding your next job assignment through Bluecrew is easy! After you onboard to the app, you will be able to see all open job assignments available near you in a map or a list. From there, you can select the one that fits your need, click on ‘Get this job’ and start working right away, no resume or interview required!

Payroll

How will I get paid?

You can receive a paper check by mail or direct deposit into your bank account. We recommend using direct deposit for consistent and faster payment. Bluecrew pays weekly, and we also offer a benefit called On-Demand Pay, which allows you to access your weekly earnings days before payday.

When will I get paid?

Once you onboard, you will be paid by Bluecrew. Payday is every week on Friday. You can choose to get paid by direct deposit (fastest method) or paper check, and you will receive a pay stub in advance of your payment.

1. If you get paid on direct deposit, you will get paid the Friday following the pay period you worked. 
2. If you are on paper check, you will receive your check within 10 business days of the date you received your pay stub.

How do I see my pay stub?

Every Wednesday at the end of the day, Bluecrew sends out a payroll email that contains important information as well as your pay stub. Any questions about your pay? You can view your pay stub and your weekly timestamps here: bluecrewjobs.com/app.html#!/pay/user/ 

What happens to my pay card?

You can continue to receive your payment through your existing pay card after you onboard to Bluecrew. You will just need to use the reference number associated with your pay card - which is a 9-digit number different from the number that appears on your card - to set up a direct deposit to it through Bluecrew.

Where can I find the reference number associated with my pay card?

Find the reference numbers associated with your pay card by using one of the following options:

Option 1: Visit the Fintwist Mobile App

• Step 1:  Download the Fintwist mobile app from the App Store of your mobile device
• Step 2:  Create an account using the card number and activation code (ssn w/out Dashes)
• Step 3:  Click direct funding info to find the reference number

Option 2: Visit the Comdata Website

• Step 1:  Go to www.cardholder.comdata.com
• Step 2:  Register Account using Card Number and Activation Code (SSN w/out Dashes)
• Step 3:  Select Account Info from the Drop Down Menu
• Step 4:  Click Direct Funding Info to Find the Reference Number

Note: If the “Direct Funding Info” link is not seen, go to “Modify Profile/Address Information” and make sure all your personal information is entered correctly.

Option 3: Contact Call Center and Speak with a Live Agent

• Step 1:  Dial (855) 219-2497
• Step 2:  At IVR (Interactive Voice Response) prompt, enter the card number and activation code (ssn w/out dashes)
• Step 3:  Select live agent option and ask for your Comdata reference number

How do I set up direct deposit with Bluecrew?

If you already set up direct deposit, you will need to set it up again for Bluecrew. If you are on direct deposit, you will get paid the Friday following the pay period you worked. To set up direct deposit at Bluecrew: 

1. Follow this link: https://bluecrewjobs.com/directdeposit; or
2. You can also sign up directly in your app and select from your menu the option Earnings> Payments> Click "Activate Direct Deposit"
3. If you cannot find your bank there is a link on the same page where you can manually enter your bank information where it says "click here to manually add your account information". 
4. You will be asked to provide your bank name, account type, routing number and account number.

‍

How long will it take for direct deposit to work?

If you set up your direct deposit through an in-person onboarding session with Bluecrew, it will update right away and you’ll get paid the Friday following the pay period you worked. If you do it through the app, it can take up to two weeks to receive payment after setting up your direct deposit. You will receive physical checks until your direct deposit takes effect.

What happens if I don’t want to use direct deposit?

If you don’t set up direct deposit with Bluecrew, you will get a paper check by default, until you set up direct deposit. 

What is On Demand pay?

With On-Demand Pay, you’ll be able to withdraw a portion of your paycheck  before your payday to use when you really need it. Once your hours have been marked green in your Earnings history in the Bluecrew app, you can cash out up to 75% of your net pay for a small $1.25 fee. What you don’t withdraw using On-Demand Pay will be transferred to you as your regular weekly direct deposit.

Benefits 

‍What benefits can I get with Bluecrew?  

You will receive the same benefits you currently have. As a W2 employee, you will be eligible for overtime pay, accrued paid sick time, and family leave.  You will also have access to medical, dental, and vision insurance, and are eligible for workers’ compensation insurance and unemployment insurance.

What happens to my current benefits?   

Nothing will change, they will remain in effect after you onboard with Bluecrew.

What happens to my paid sick leave?  

Nothing changes.  When you onboard to Bluecrew, any paid sick leave will come with you. You will keep getting 1 hour of paid sick leave for every 40 hours worked.

How will I track and request to use my paid sick time?

You will be able to submit paid sick time off requests in the Bluecrew app (Select Schedule > Assignment >Scroll to the bottom and select ‘Request day off’).  

Rewards & Perks

Does Bluecrew have any rewards and perks?

Yes, Bluecrew has the Bluecrew Rewards program where you can earn points each time you work, cash in points for gift cards and & more.

How do I participate in the Bluecrew Rewards?

You can opt-in to participate! Once you have onboard to Bluecrew and downloaded the app, go to the Home page on the Bluecrew app and tap "Join Bluecrew Rewards."   

How can I earn points with Bluecrew Rewards?

You can earn points through daily and monthly goals. Once you opt-in to Bluecrew Rewards, you can see your goals and rewards by going to the “Account” section of the Bluecrew app and selecting the “Rewards” tab.

‍

Time Tracking

‍How do I clock in and out?

You will need to clock in and out with the Bluecrew app.  When you arrive at the worksite, hit the "Clock In" button in the app and when you are finished with your shift you clock out the same way.  You will also need to clock in and out with the app for all breaks.  You will only be able to clock in and out while at the worksite, the app won’t allow you to clock in if you are not present at work.

Some worksites may have a terminal where you clock in and out.  To use the terminal, you will receive a 4 digit code on your phone that you enter into the terminal to clock in and out.

Please make sure you have location services enabled on your phone.

‍

What if I’m unable to clock in or out of my assignment?

If you are unable to clock in our out, use the Help tab in the Bluecrew app and select ‘Send us a message’ with the following details: 

• Company Name:
• Date:
• Time In:
• Time Out:
• Lunch In:
• Lunch Out: 
• Supervisor Name:
• The reason you are unable to clock in/out on the app: 

‍

Help & Support

I need help or have a question, what do I do?

You can reach the Bluecrew Support team through the Bluecrew app. We have a Help Center that may answer your questions, or, you can connect you with a Bluecrew representative.

I'm having trouble getting started, what do I do?

If you're having problems getting started with the Bluecrew app that you downloaded previously, you may need to update your app to our latest version. 

For iPhone:

1. Open the App Store, then tap Today at the bottom of the screen.
2. Tap your profile icon at the top of the screen.
3. Scroll down to see pending updates and release notes. Tap Update next to Bluecrew 

For Android:

1. From the Play Store Home screen, tap the Menu icon (upper-left).
2. Tap My apps & games. 
3. Tap Bluecrew.
4. If presented, review App Permissions then tap Accept to proceed with app update.

I didn’t receive my phone verification code after signing up. What should I do?

If you are onboarding through an in-person session with Bluecrew, the team onsite will help you troubleshoot. If you are signing up from your phone, verify that the phone number displayed on the “Enter your code” screen is correct. 

1. If it is correct, tap “Edit your phone number or resend the code”, and then tap “next” to resend the code.
2. If it is not correct, tap “Edit your phone number or resend the code”, edit your phone number on that screen, and then tap “next” to send the code to the updated number.
3. If none of these work, please email appsupport@bluecrewjobs.com so we can help troubleshoot. Please note support through email is not available 24/7. You can expect a response Monday-Friday from 9am-5pm PST.

I’m having issues with my app. What should I do?

If you are having issues with the app, the first thing to do is make sure you have the latest version.  If the issue continues, please send in the following our Help team through the app or by emailing appsupport@bluecrewjobs.com: 

• Phone Model: 
• Current IOS/Android version:
• Did I update my app? (Y/N): 
• Description of issue: 
• Please send in any screenshots as well. 

‍